SHIPPING & RETURNS
SHIPPING
Bespoke Baby Co ships Australia Wide.
All of our products are made to order. Please allow 2-3 weeks for your order to be completed, before postage.
Your items will be delivered 1 week prior to your event date. If you order is URGENT please contact us and we will let you know if we can accomodate your order.
Orders are shipped using Startrack or Couriers Please, prices are a flat rate depending on your address.
Once your order has been shipped, Bespoke Baby Co cannot accept responsibility for loss or any damage to your package. Please note that Bespoke Baby Co can not be held responsible for postage delays that occur after your order has left our care.
CANCELLATION
Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We will only provide a store credit if the item hasn't been started to be worked on. We’ll be happy to assist you in any way we can in the selection of your items.
PICKUP
Pick ups are available from Plumpton, VIC. Pick up must be pre arranged, and we allow pick ups Monday and Friday afternoons only.
Use code PICKUP at checkout to not get charged for shipping.
RETURNS, EXCHANGES AND REFUNDS
As all of our products are custom made to your requirement, we are unable to accept any refund or exchanges for change of mind.
Bespoke Baby Co does not take any responsibility for lost or damaged items. We take extensive care in making sure that all our packages are securely packed and inspected before being sent. If your items arrives damaged, please contact us within 48 hours of you receiving the item. We will need your order number, and some photographs and a description of the damage to the item. We will refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, and we deem that it was the couriers fault, we will offer you a replacement of the same item. This item will be shipped within 24 hours of us receiving notification that your item has been damaged. Please take care in packaging the item to avoid further damage, and please send registered or tracked post. Once we have received the item and deemed it faulty/or damaged in transit we will refund you the purchase price less delivery.
The customer is responsible for the return shipping fees for refunds. We reserve the right to refuse returns if they don’t meet the conditions above.
PROMOTIONS
From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.
These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits. We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs).